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We care about our customers, suppliers and partners and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.
For our website www.deanwyehampers.co.uk in the UK, and for information otherwise collected under this Privacy Notice, Forest of Dean Hampers ltd is the data controller that is responsible for your privacy.
The rights available to you depend on our reason for processing the data.
You have the right to ask us to supply you with a copy of your personal data that we store on you. This right always applies.
You have the right to ask us to erase your personal information in certain circumstances.
You have the right to ask us to restrict the processing of your information in certain circumstances.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In the cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so, unless we believe we have a legitimate overriding reason to continue processing your personal data.
Most of the personal data we process is provided to us directly by you for one of the following reasons:
- You purchased products from us
- You registered on our website
- You filled in an enquiry form
- You requested a quote from us
- You subscribed to our newsletter
- You visited us at a trade show
We will not share or sell your data to any third parties for the purposes of direct marketing.
We sometimes need to allow our service providers to process personal information we hold about you on our behalf for the reasons set out in this policy or as otherwise required by law.
We make sure these third parties won’t use your personal data for their own purposes and we only permit them to use it in accordance with our instructions and the law. This includes the following type of businesses:
- Trusted businesses, or partners or persons who process your information for us for the purposes set out in this policy, based on our instructions and any other appropriate confidentiality and security measures. For example, we use third party service providers to help us with payment processing.
- Marketing agencies, search engines and social media networks; to advertise WBC and to gather feedback on our services.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data including:
In some situations, we can collect and process your data with your consent .e.g. when you sign up to our newsletter.
In certain circumstances, we need personal details to comply with our contractual obligations
e.g., if you order an item from us we collect your email address to send you an order confirmation, despatch notice and invoice.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example: we will use your purchase history to send you or make available personal offers.
When you purchase products from us online, we ask you for your name, company name, address, contact telephone number, email address, job title and payment information.
We will use your information to verify your card details for your purchase, process your order and to send you your products. We will also send you a sales order confirmation, despatch notice and invoice via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your payment, deliver your products or services and fulfil our contract with you.
When you submit an enquiry via our website, we ask you for your name, company name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
When you sign up to receive our newsletter, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at any time and we will stop sending you the newsletter. Please allow a few days for all our systems to register the change to your details.
Your name and email address are shared with a third party mailing system which is based in the USA. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.
We only ever retain personal information for as long as is necessary. We are required under UK tax law to keep your buying information (invoices), basic personal data for a minimum of 6 years. We will keep your order full order history for 6 years
Please contact us by:
Emailing us at firstname.lastname@example.org
Calling us on 01452 901369
Writing to us
FAO: Data Protection Manager
Unit 3, Harts Barn,
Longhope, GL17 0QD
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